AMAZING VIEWS OF THE SMOKIES CABIN AND CHALET RENTALS, LLC RENTAL AGREEMENT
OFFICE LOCATION: 1455 East Parkway Gatlinburg, TN 37738. PLEASE DO NOT RELY ON A GPS, MAPQUEST, OR SIMILAR MAPPING SYSTEM TO FIND THE OFFICE. THEY ARE VERY UNRELIABLE IN THIS AREA AND WE HAVE HAD MANY PEOPLE LOST BECAUSE OF THIS. If you are coming from the interstate and through Pigeon Forge, follow Hwy 441 south to traffic light # 3 in Gatlinburg. (PLEASE NOTE: All of the lights in both Pigeon Forge AND Gatlinburg are numbered 1 - 10 , so please make sure you have already driven through Pigeon Forge and into Gatlinburg before turning at light # 3) At the light, turn left onto Hwy 321 NE/East Parkway and drive approximately 3.1 miles and our office will be on the left. It is a brown building with cream colored trim. You will see a sign with our logo along with a "Cabin Rentals" sign.
AGE REQUIREMENT: You must be 21 years old to rent a cabin, chalet, or condo.
Making A Reservation: All reservations require a deposit by credit/debit card. Deposits are required the day you make your reservation. Reservations cannot be held without payment. The credit card used must belong to the guest renting the cabin. No reservation will be honored if the cardholder is not present at check-in. Once payment is received, we will email a confirmation/rental agreement verifying the dates of your stay, the number of people in your party and your remaining balance. The email message will also provide directions to our rental office from the Gatlinburg area. YOU MUST RETURN A SIGNED COPY OF THE CONFIRMATION LETTER WITHIN 15 DAYS OF MAKING THE RESERVATION TO SECURE YOUR DATES.
CHECK-IN: Check-in begins at 3pm. There is no guarantee that your unit will be available right at this time. During busy seasons and on weekends or holidays it is possible to have some delays. Check-out is at 10 am. The rental office hours: 9am-8pm EST Monday-Friday, 9am-7pm EST Saturday and 10am-6Ppm EST on Sunday. We encourage you to arrive before the office closes in order to review a map to your cabin, chalet or condo with a member of our staff. Moreover, it will be easier for you to navigate unfamiliar roads for the first time during the day. A valid driver's license in the name of the person who made the reservation is required upon arrival. Also, we must have a signed confirmation on file before we can grant access to any of the units. Please call us prior to your arrival date if you plan to arrive after the office has closed and we will give you the late check-in procedures. Your balance must be paid in full & we must have your signed confirmation letter. Guests assume all responsibility for finding the units after 8pm; refunds or discounts will not be given for failure to do so. If you make arrangements for a late arrival and decide to come earlier, please notify us of your change in plans so that we can have your cabin or chalet ready for you.
PAYMENT: No personal checks are accepted at check-in. You must pay with money order or credit card. We accept Visa, MasterCard, & Discover. We cannot grant access to the units unless balances are paid in full.
Pursuant to the provisions of the Tennessee Code Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Section 62-13-104(b)(3), Subdivision (D)(i), Amazing Views of the Smokies, LLC discloses the following as policy:
"All advance rent deposits, damage fees, taxes, and balance of rent due are deposited into a bank rental operating account. These deposits are considered earned income to Amazing Views of the Smokies, LLC upon receipt and may be used immediately. Any refunds are disbursed from the general fund of Amazing Views of the Smokies, LLC and are on a case by case basis."
CANCELLATION: We have a 30-day cancellation policy. There are NO REFUNDS on cancellations within 30 days of your arrival date. If you cancel prior to 30 days, your deposit less a $50 cancellation fee plus tax will be refunded. The guest named on the rental agreement is the only one that may cancel the reservation. If you wish to cancel your reservation, you must fax or mail the last page of your confirmation letter and indicate that you would like to cancel. Please date and sign before sending. Cancellations without a signed confirmation will not be processed.
***********ROAD CONDITIONS: Mountain roads can be tough at times. We do not guarantee any road surface conditions. Most roads are well maintained but can be winding, steep, and bumpy. Some units may have gravel drives or roads and it is very common to have some washed out areas, especially after rain or snow. Passenger vans, motorcycles, and trailers may not be able to access every home. In the fall-winter-early spring it is common to have hazardous road conditions. It is strongly recommended that all guests have four wheel-drive, as some units will be inaccessible without it. Winter road conditions and maintenance are not guaranteed. You are responsible for transportation. We cannot provide any transportation for guests. Please remember you will be staying in the mountains. Weather conditions can be very unpredictable, and it is your responsibility to come fully prepared. We do not refund due to road conditions or the location of the properties on the mountains.***********
SMOKING: There is to be NO SMOKING in the cabins. Evidence of smoking will result in immediate eviction with NO REFUNDS or if evidence is found after departure, a minimum of $100.00 will be charged for additional cleaning and fumigation.
HOUSEKEEPING:Our Housekeeping Department's goal is to provide you with the cleanest accommodations and we will do everything to make sure your rental is ready for your stay. Please call our office immediately if the cabin is not cleaned to your satisfaction upon check-in. Our housekeeping department will correct the problem in a timely and professional manner. We cannot be held accountable for problems we are not aware of. Problems will not be addressed at check-out or after departure.
MAINTENANCE ISSUES:If a maintenance problem occurs during your stay or if you have questions when you arrive at your cabin or chalet, notify the office immediately. Every attempt will be made to resolve the problem. No refunds or discounts will be given. Likewise, refunds or discounts will not be given for problems beyond our control such as public utilities, satellite signals, cable service, hot tubs, septic tanks, well water, appliances or heating & air conditioning, and due to acts of God. We will not be held responsible for accident or injury or for stolen or damaged items while you are staying with our company. However, if you or anyone in your party damages or removes property from the premises, you will be held responsible. Your signature on this form gives us permission to charge your credit card a minimum of $100 for such damage. If the repair or replacement costs exceed $100, you will be held responsible for the higher amount. If you did not use a credit card to pay for your stay, your signature below indicates your willingness to accept financial responsibility.
LOST & FOUND: We will not be held responsible for articles left behind upon your departure. If you leave something behind, please call our office and we will try to find it. Items will be returned by C.O.D.Property unclaimed for more than 14 days will be disposed of or given to charity.
HOT TUBS:Hot tubs are drained, cleaned, serviced and sanitized prior to each reservation. Because of the associated costs a hot tub fee is added to every reservation. There are certain health risks associated with using the hot tub. Pregnant women, guests with certain medical conditions, heart conditions, high blood pressure, diabetes and children should not use the hot tub. Please shower prior to getting into the hot tub, as bacteria on your body can transfer into the hot tub. There are certain risks associated with the use of hot tubs and it is up to the registered guest to notify his or her party of these risks. Also, some body lotions, perfumes, etc. mixed with the chemicals could cause a rash. Do not wear jewelry in the hot tub. Do wear a bathing suit. Please shower after getting out of the hot tub. Use of bubble bath, shampoos and bath oil in the outdoor hot tubs is strictly prohibited. Please do not sit or stand on the hot tub cover. They are made of foam and will break. You will be charged a minimum of $300 for any damage to the cover. Upon departure, if any foreign items such as, but not limited to, food, alcohol, beer cans, bath products, etc. are found in the hot tub, you will be charged a minimum $100.00 cleaning fee. We do not refund for malfunctioning hot tubs. We cannot be responsible for the opening and closing of subdivision pools and amenities. These dates are made by the individual subdivision.
PETS:If your cabin DOES NOT allow pets, there will be no exceptions. Any guest found with a pet will be evicted immediately and NO REFUND given. If we find evidence after the fact that you had a pet with you, your credit card will be charged a minimum of $250.00. If you did not use a credit card to pay for your stay, your signature on this form indicates your agreement to accept financial responsibility for all charges. "Evidence" is defined as but not limited to pet hair, carpet stains and other damages to carpet, furniture and wood work which indicates the presence of an animal. If your cabin DOES allow pets, Amazing Views of the Smokies MUST be notified PRIOR to check-in that a pet will be in the cabin. The pet fee is non-refundable fee of 50.00. This is NOT a damage deposit. Having a pet friendly cabin is a rarity, so please abide by the rules. We ask that all of our guests be considerate of the next guest that will be enjoying the cabin after you. Please make sure that grooming and parasite treatment are done prior to your stay. Please do NOT leave your pet at the home alone unless it is kept in a kennel. Upon your departure, if we find evidence that the cabin has fleas or there is damage from your pet, you will be charged for all repairs. In addition, if a guest has a dog that has long hair or sheds excessively, a minimum $100.00 fee will be charged. The City of Gatlinburg does have a leash law.
INSECTS:Each property is treated by a licensed pest control company on a regular basis. It is not uncommon to find bees, lady bugs, spiders, and other insects in and around the cabins, as they seek the warmth inside. Please understand you are in the mountains, and you may occasionally have "uninvited guests". Refunds will not be given for visits from these "uninvited guests".
OCCUPANCY:Your reservation covers the number of people indicated at the top of this agreement. There will be a $50 charge per person, per night for breach of this contract. No parties, no exceptions. You must be 21 years old to rent a cabin or chalet.
WHAT TO BRING:We will provide towels and bed linens, a starter set of toilet paper, dishwasher detergent, paper towels, garbage bags and bar soap. Our fully equipped kitchens include basic appliances and basic pots and pans. Items you need to bring include but are not limited to your toiletries, hair dryer, bottled water, cooking spices, coffee filters, extra blankets, laundry detergent and a flashlight. Not all cabins include washers and dryers or irons and ironing boards. If your cabin contains these items, they will be noted on the website. Sofa Sleepers are intended for children, not adults. No refunds or discounts will be given due to sofa sleepers. A minimum $100 fee applies for units and hot tubs that require excessive cleaning, as will dishes that are left unwashed upon final departure.
FIREPLACE:Fireplaces are closed from April 1st through September 30th. You will be charged an excessive cleaning fee if you use it during that time. Please do not touch the logs in gas fireplaces as you will be held responsible for the cost of resetting them. Do not burn anything in a gas fireplace as you will subject to the $100 excessive cleaning fee and the cost of repairs. We want you to enjoy your vacation, but please respect the fact that you are staying in someone else's home. Firewood, Kindling, and starter logs are not provided. DO NOT DISPOSE OF HOT ASHES IN THE TRASH OR ANYWHERE ON THE GROUND. Please do not leave the property with a fire still burning or with hot embers in the fire place. Doing so is an extreme fire hazard.
DISCLAIMER:Amazing Views of the Smokies and our property owners make every effort to ensure that all descriptions and representations from our staff, in our brochure, and on our internet site are accurate. However, we are not responsible for printing errors or changes made by owners in the furnishings or amenities. Prices, amenities, specials, seasons, and/or minimums are subject to change with or without notice.
DEPARTURES:All good things must come to an end! Check-out is at 10AM, NO EXCEPTIONS, unless a Late Check-out has been scheduled. You will be charged $50.00 if you are not out of the property at 10AM. Before you leave, please read and follow the check-out procedures given to you at check-in, if these procedures are not followed you will be charged. It is very important to ensure all doors and windows to the home are locked.
NO REFUNDS WILL BE GIVEN FOR EARLY DEPARTURES
Don't forget to make reservations for next year, and have a safe trip home!Amazing Views Of The Smokies, LLC is a privately owned & managed company. We reserve the right to refuse service to anyone. If you have any questions or concerns about this agreement, contact our office immediately via phone, fax or email at:
P.O. Box 101 Gatlinburg, TN 37738.
** Payments and correspondence should be mailed to the P.O. Box listed above.**